Customer Support

Cancellation & Refund Policy

Last updated: July 2026

1. Appointment Cancellation

You may cancel your diagnostic test appointment free of charge up to 2 hours prior to the scheduled home collection time slot.

2. Refund Processing

For prepaid online orders, cancelled appointments will be refunded 100% back to your original payment method (UPI / Bank Account) within 3-5 business days.

3. Free Sample Resampling

In the rare event of a sample hemolysis or insufficient sample volume, Life Line Path Lab will collect a fresh sample free of charge.